Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
United Arab Emirates, Dubai, City Center Mirdif 1st Floor Shop #G092, Dubai, DU, 300917, United Arab Emirates
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com
Damages and Issues
If your order arrives damaged or is lost in transit, please contact our customer support within 1 day of receiving your order with your order number and a photo of the item’s condition. We will work with the shipping carrier to resolve the issue promptly. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. For Payment on Delivery, You will be refunded the amount with a voucher (discount code) applicable on the website of the returned product's value.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org