DELIVERY & SHIPPING POLICY
Welcome to Original Marines UAE! We're dedicated to providing you with the best possible shopping experience. Here, you'll find all the information you need about our shipping policies.
Processing Time
Orders are typically processed within 0 to 1 day and shipped within 2 to 3 business days after your payment is confirmed. Please note that during peak seasons or promotional periods, processing times may be slightly longer. You will receive another notification when your order has shipped.
Shipping Rates
We Offer Free Shipping for all orders.
Shipping Destinations
At This Time We Ship Only to UAE.
Shipping Methods
We Offer SkyExpress courier Service to Deliver Our Products. Please note that delivery times may vary based on your location and the shipping method chosen.
How do I Track My Order?
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package's progress. Please allow 48 hours for the tracking information to become available. You can track your order by visiting the "Order Tracking" page and entering your order tracking number.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@originalmarinesuae.com with your name and order number, and we will look into it for you.
Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of placing your order. We'll do our best to accommodate your request, but please note that once your order has been processed and shipped, we cannot make any changes.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact our customer support within 1 day of receiving your order with your order number and a photo of the item’s condition. We will work with the shipping carrier to resolve the issue promptly.
Refunds, returns, and exchanges
If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 14 days of receiving the order, The item has to be unworn, unwashed, and in its original condition with tags attached. We will refund you the full order amount. For Payment on Delivery, You will be refunded the amount with a voucher (discount code) applicable on the website of the returned product's value.
If you have any further questions, please don't hesitate to contact us
Trade name: Original Marines UAE
Mobile: +971559250874
Landline Number: +97143315442
Email: info@originalmarinesuae.com
Address: United Arab Emirates, Dubai, City Center Mirdif 1st Floor Shop #G092
Support Time: Monday to Saturday 9 am - 6 pm (GMT+04:00)
Facebook: https://www.facebook.com/originalmarinesuae/
Instagram: https://www.instagram.com/originalmarinesuae/